Reporting & Analytics Extensions

We offer a range of sophisticated extensions of native Amazon Connect reporting & analytics capabilities.


Reporting & Analytics

Deliver best practice reporting & analytics capability.

We unlock the power of your interaction data through out of the box services and integration into existing reporting tools.

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SQL Adapter

Access and analyse your customer interaction data either in pre-built Excel reports or in your existing BI tool.

Performance Dashboards

Access our out of the box real-time performance reporting portal with full customisation capability.

GenAI Analytics

We offer a range of capabilities to enhance and automate analytics including from GenAI QA to advanced configuration of Amazon Contact Lens.

Data Strategy Design

Let us help you design and deploy a fully customise data strategy with integration and customisation of your existing BI tools.