Smarter Customer Engagement Solutions with Amazon Connect & AI
At Contacx, we help organisations deliver smarter, faster, more human customer experiences. As Asia Pacific’s leading Amazon Connect delivery partner, our team brings deep contact centre expertise and proven AWS know-how to every project.
Our Why
We empower organisations to deliver the kind of customer experiences that define market leaders — through technology that’s accessible, scalable and built for long-term success.
Connected Journeys
We connect customers, agents and businesses through seamless experiences that build trust and deliver real results
Human-Centered Technology
We use technology to enhance human connection - making every interaction smarter, faster and more personal
Relentless on Outcomes
We’re problem-solvers at heart. Our team is driven to deliver the best results, no matter the challenge
Enduring Impact
We focus on outcomes that last - solutions that grow with you and continue to deliver long-term value
Our Why
We empower organisations to deliver the kind of customer experiences that define market leaders — through technology that’s accessible, scalable and built for long-term success.
Connected Journeys
We connect customers, agents and businesses through seamless experiences that build trust and deliver real results
Human-Centered Technology
We use technology to enhance human connection - making every interaction smarter, faster and more personal
Relentless on Outcomes
We’re problem-solvers at heart. Our team is driven to deliver the best results, no matter the challenge
Enduring Impact
We focus on outcomes that last - solutions that grow with you and continue to deliver long-term value
Solutions & Capabilities
How We Help
We support the design, build, and optimisation of end-to-end Amazon Connect solutions – integrated with your CX ecosystem and powered by AWS Generative AI for smarter customer interactions.
AI & Automation
Voice and chat bots, Generative AI, real-time analytics, and agent assist.
Amazon Connect Deployments
Rapid, scalable and cost-effective implementations tailored to your business.
Workforce Management
Forecasting, scheduling, and performance management powered by AWS.
Omni-channel Solutions
Engaging customers in the channels they want to be engaged, from voice to digital solutions.
Integrations
CRM, ticketing, payment gateways, and customer data platforms—seamlessly connected.
Compliance & Governance
Data security, retention, and reporting aligned to Australian regulatory requirements.
Managed Services & Support
Ongoing optimisation, incident response, and 24/7 engineering support.
AI & Automation
Voice and chat bots, Generative AI, real-time analytics, and agent assist.
Amazon Connect Deployments
Rapid, scalable and cost-effective implementations tailored to your business.
Workforce Management
Forecasting, scheduling, and performance management powered by AWS.
Omni-channel Solutions
Engaging customers in the channels they want to be engaged, from voice to digital solutions.
Integrations
CRM, ticketing, payment gateways, and customer data platforms—seamlessly connected.
Compliance & Governance
Data security, retention, and reporting aligned to Australian regulatory requirements.
Managed Services & Support
Ongoing optimisation, incident response, and 24/7 engineering support.
AI & Automation
Voice and chat bots, Generative AI, real-time analytics, and agent assist.
Amazon Connect Deployments
Rapid, scalable and cost-effective implementations tailored to your business.
Workforce Management
Forecasting, scheduling, and performance management powered by AWS.
Omni-channel Solutions
Engaging customers in the channels they want to be engaged, from voice to digital solutions.
Integrations
CRM, ticketing, payment gateways, and customer data platforms—seamlessly connected.
Compliance & Governance
Data security, retention, and reporting aligned to Australian regulatory requirements.
Managed Services & Support
Ongoing optimisation, incident response, and 24/7 engineering support.
Testimonials
Don’t just take our words
Catherine Halsall
Manager Communications, Engagement & Customer Relations
Kalana Maldeniya
Customer Service Manager
Bianca Cormick
Enterprise Solutions Manager
Integrations
We Connect the Dots
Your contact centre doesn’t exist in isolation. We integrate Amazon Connect with the systems you already use – so your teams can work smarter and your customers get seamless service.
Resources & Case Studies
Trusted by Enterprises to Transform Customer Experience
See how we’ve helped local and global organisations transform their customer experiences with Amazon Connect.
Our Team
The Contacx Crew
We’re a team of contact centre professionals, engineers, and problem-solvers. Between us, we’ve spent decades working in and around contact centres, from the phones to the boardroom. That’s why we understand what really makes customer service tick.
-
Matt Sanders
Co-founder and CEO
-
Richard Johnson
Co-Founder and CTO
-
Chris Connell
Chief Delivery Officer
-
Tim Reynolds
Head of Engineering
-
Sepehr Hosseini
Head of AI
-
Cazna Makirere
Senior Technical Delivery Manager
-
Gerald De Guzman
Senior Engineer
-
John Jomel Pangilinan
Senior Engineer
-
Siddharth Rajesh
Senior Engineer
-
Chock Mimura
Engineer
Careers
Join the Team
Shape the Future With Us
We’re growing, and we’re always on the lookout for passionate people who want to shape the future of customer experience. With resources across Australia (West and East), and an engineering team in the Philippines, we offer flexible, collaborative roles where you can make an impact.
