Privacy Policy
Effective: 27 July 2023
Contacx Pty Ltd, ABN 86 668 036 771, ("we", "us", or "our") operates as a technology consulting business in Australia. We are committed to safeguarding the privacy and security of personal information entrusted to us by our clients, website visitors, and individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect personal information. By using our services or providing personal information to us, you consent to the practices described in this policy.
Collection of Personal Information:
We may collect personal information through various channels, including but not limited to our website, emails, phone calls, meetings, and other communication methods. The types of personal information we may collect include, but are not limited to:
- Name, address, and contact information (e.g., email address, phone number)
- Business details, job title, and employer information
- Information relevant to the technology consulting services we provide
- Financial and billing information, if applicable
- Any other information voluntarily provided to us during interactions
Use of Personal Information:
We use the collected personal information for the following purposes:
- To provide our technology consulting services to clients
- To respond to inquiries, requests, or concerns
- To communicate with clients and individuals about our services
- To manage and improve our website and services
- To fulfil legal and regulatory requirements
- For internal record-keeping and administrative purposes
- For marketing purposes, subject to the individual's consent where required by law
Disclosure of Personal Information:
We may disclose personal information in the following circumstances:
- To our employees, contractors, and service providers who need access to the information to perform their duties related to our services
- To our business partners, where necessary to provide technology consulting services or other agreed-upon services
- To comply with legal obligations, including responding to lawful requests and legal processes
- To protect our rights, privacy, safety, or property, as well as those of our clients and others
Security of Personal Information:
We take reasonable and appropriate measures to protect personal information from unauthorised access, use, or disclosure. We maintain physical, technical, and administrative safeguards to secure the information we collect. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of personal information.
Data Retention:
We will retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely delete or anonymise it.
Access and Correction:
Individuals have the right to access, correct, or update their personal information held by us. If you wish to do so, please contact us using the details provided at the end of this policy.
Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance user experience, analyse website usage, and improve our services. By using our website, you consent to the use of cookies and tracking technologies.
Links to Third-Party Websites:
Our website or services may contain links to third-party websites. We do not control or endorse the content or practices of these websites, and this Privacy Policy does not apply to them. We recommend reviewing the privacy policies of those third-party websites before providing any personal information.
Updates to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any significant changes will be notified through our website or other appropriate channels.
By using our services or providing personal information to us, you signify your acceptance of this Privacy Policy. Please review this policy periodically to stay informed about how we are protecting your information.
Have a question?
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle personal information, please contact us at:
CALL ANYTIME
EMAIL US
Latest Stories
Here’s what we've been up to recently.
Generative AI & Contact Centres: A Practical Guide
Whilst there has been more than a decade of talk about AI in contact centres, with what many would say have been underwhelming practical applications, the introduction of recent advanced large language models (LLMs… think ChatGPT) is going to change the game.
Matt Sanders
