Amazon Connect Deployment
A proven, tech led approach to rapidly and effectively deploy.
Rapidly attain an optimised, customised Amazon Connect instance, with SSO integration and best practice architecture enabling swift future extension and configuration.
Optimised Architecture
Optimised architecture to maximise performance, minimise spend & ensure simple future extension.
Advanced Contact Flows
Inclusion of our sector leading “out-of-the-box” contact flows that cater for most business use-cases.
Extended Capability
Inclusion of non-standard services including region customisation, voicemail, advanced analytics.
Our Delivery Approach
Define
Highly effective business and customer requirements & refinement process using contacx design model.
Design
Design solution utilising contacx base architecture with required customisations.
Build
Rapidly build and deploy tailored solution using contacx experts and deployment tools.
Launch
Robust but streamlined UAT process supported by contacx automated testing tools.
Support & Extend
Rapidly and cost effectively extend solution as required - with optional contacx managed service and support hub.